INR 4720

Course CodeA111VVB14
Duration 30 days

Program Manager

Mr Karthik Masilamani
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This course is offered By CII-Institute of Quality
Course Objective


Course Module 3 : OPEX Alignment and Improvement

This Course Module is a part of the CII CERTIFIED OPERATIONAL EXCELLENCE (OPEX) PRACTITIONER Certification Programme. To access the full programme description, please visit the CII Institute of Quality Web page

The OPEX Alignment and Improvement course enables a wide understanding of horizontal and vertical alignment of processes, work flows, plans, strategic objectives  and the continuous improvement cycle through  systematic problem identification and resolution in a manufacturing set up.

Course Structure

The OPEX Alignment and Improvement comprises of three sub-modules:

Sub-Module 3-1 : Little’s Law and Concept of Utilization  - This sub-module enables learning on the  concept of Utilization and its importance in identifying the resource bottleneck in an unconventional manner.  Little’s Law explains the relationship between WIP(Work in progress), Process Time and Throughput Rate. The theoretical learnings are reinforced through numerical problems for practical application on the shop floor. By the end of this course you will learn:

  • Apply the concept of utilization to identify the constraints
  • Establish WIP for your production systems

Learning Time: 60 – 90  minutes (approximately)


Sub-Module 3-2 : Hoshin Kanri and Balanced Scorecard  - This sub-module enables learning on implementing Hoshin Kanri and Balanced Scorecard  as holistic tools for strategy development and its deployment in the organization. The course begins with introduction to the key elements of Hoshin Kanri followed by the explanation of Policy deployment tools Matrix. A detailed explanation of Balanced Score card approach is followed by sharing the process of generating Key Performance Indices. The course ends after disseminating the Policy Deployment Review Process. A case example  of Balanced Scorecard for a shirt manufacturing unit is given to enhance the understanding. By the end of this course you will learn to:

  • Implement Hoshin Kanri in your organization
  • Create Scorecards for Organization, department and individual
  • Create a Operational Metrics Review Mechanism

Learning Time: 60 - 90  minutes (approximately)


Sub-Module 3-3 : A3 Problem Solving   - This sub-module enables learning on the A3 Problem Solving approach, developed by Toyota Motors, and the development of the A3 Problem solving report. The  course begins by explaining the different sections of A3 problem solving report, followed by detailed explanation of the contents in each section through a case study. Guidelines to fill each section and the exit gate questions before moving to the succeeding sections of the report are explained in detail. You will also be able to download the A3 problem solving template  from the resource section of this tutorial. By the end of this course you shall learn to:

  • To use A3 problem solving report to solve problems in your organization
  • Understand Causal analysis and Countermeasures to address root cause
  • Promote Continuous Improvement

Learning Time: 60 - 90  minutes (approximately)


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Learning Tools
  • Study Material
Mode of Payment
  • Offline
    Payment Instructions:
    For offline payment mode, please contact Course Coordinator/Program Manager
Course Delivery and Access Methodology

The course is delivered over internet. You must complete the enrollment process before you can access the course.

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Withdrawal and Refund Policy

Withdrawal is permitted but there will be no refund of payment.