Frequently Asked Questions

Questions you always wanted to ask and questions that may not have crossed your mind ever before are all answered here.

 

What is e-learning?

As per Wikipedia: E-learning is essentially the computer and network enabled transfer of skills and knowledge. E-learning refers to using electronic applications and processes to learn. E-learning applications and processes include web-based learning, computer-based learning, virtual classrooms and digital collaboration. Content is delivered via the Internet, intranet/extranet, audio or video tape, satellite TV, and CD-ROM. It can be self paced or instructor led and includes media in the form of text, image, animation, streaming video and audio.

What is Quampus?

Quampus is an e-learning platform used by learning providers to deliver e-learning services to learners without building and operating their own software. Quampus is delivered in SaaS (Software as a Service) mode – meaning that the learning provider does not have to install, host, manage and maintain it at all. All they need is to sign up as a Knowledge Partner and start using it over internet.

Can non-technical persons use Quampus to deliver e-learning programs?

Any person who knows how to use Internet can use Quampus. For a learning provider, it takes around 2 hours to learn how to use Quampus.

Our learners never used e-learning before. Can they use Quampus?

For a learner, it takes few minutes to learn how to use Quampus.

Which is better: e-learning or traditional class room learning?

Frankly speaking, there is no substitute to classroom learning. E-learning is recommended either as a supplement or complement to classroom learning or in situations where classroom learning cannot be availed.

We want to deliver e-learning services. How long will take us to start delivering e-learning using Quampus?

If you have your contents ready you can start immediately. Of course, you may take around 2 hours initially to learn how to use Quampus. New content development may take few days to months. You can even purchase good quality content.

What kind of computer infrastructure is required to use Quampus?

Admin users of Learning Providers need normal PC/laptop running Windows/Linux/Mac OS capable of browsing the web and storing and playing the content files along with broadband internet connection. Learners will require any device (Desktop/Laptop/Tablet/Mobile) and internet connection to access your learning services.

What softwares are required to be installed in our computers to run Quampus?

Quampus is currently tested to run on the following browsers: Internet Explorer Ver. 11.0 or above, Firefox Ver. 35.0 or above and Chrome Ver. 40.0 or above. The browsers must have Java Scripts enabled and the latest Flash plug-ins installed. Quampus may not have difficulty in running on other browsers, but it is not tested on them.

What kind of IT manpower does an organization need to start e-learning business or activity on Quampus?

None. You do not need IT resources for conducting e-learning through Quampus. Even for content creation, you do not need IT resources unless your contents require complex animations.

What kind of internet connection is needed?

For learners a broadband connection of at least 512 kbps unshared bandwidth is required for getting good user experience. For e-learning providers, 2 mbps broadband connection is advisable.

How do we get started on Quampus to start our e-learning delivery?

Please follow the instructions in the web site to sign up as a Knowledge Partner (KP). Signing up process takes not more than 5 minutes. Use ‘Get Started’ button in our web site 'Home' page or 'Sign Up' buttons provided in 'Learning Providers' or 'About Us' page.

Can we run Quampus on our server?

Yes, you need a Quampus Server License to run Quampus on your servers. We advise this only if you have a very large number of learners on a continuous basis. Even then, you should be prepared to manage your Quampus installation. If your learners are less than 5000 per month, we advise you to use our SaaS version through www.quampus.com . In SaaS mode, you just do a Knowledge Partner sign up and start using it immediately.

How do we handle if any learner has technical difficulty in accessing the e-learning service?

The learner can use 'Customer Care' utility to register the technical problem and we will address the technical queries of the learner. Non-technical queries and queries related to your e-learning services are to be handled by you. 'Customer Care' queries related to your services will be automatically directed to you.

Can we get the usage and performance details of our learners? Do you give some kind of analysis of the learner’s performance?

Yes. Quampus gives extensive analytics to analyze the performance of the learners. Most analyses are also available to the learner for self evaluation purpose.

Assuming that we are interested in delivering priced services, how do our learners pay for our services?

They can use the default payment gateway of Quampus or your gateway if it has been set up by you in Quampus or make payment by electronic fund transfer or other off line methods. We do charge a percentage of the collected amount as our service charge if you allow your learners to use Quampus default gateway. Quampus gateway can be used only if your declared location is in India.

Our students may not prefer online payment. How will we collect money if we use Quampus?

You can use off-line payment collection methods to keep track of payment collections.

Can we do differential pricing for different groups of learners?

Yes. There are multiple modes of enrollments which can allow you to do this.

We have franchisees and resellers who sell our courses for us. Can we offer discounts to them to sell our courses?

Yes, you can generate Enrollment Keys for them and bill these at whatever price you want. They will in turn sell these keys to learners who can enroll in your courses without making any payments to you. Alternatively, you can allow them to generate enrollment keys at prices set by you for them by either taking advance payments or setting credit limits. The difference in the buying and selling price for these keys will be the margin earned by your franchisees or resellers.

Can an individual teacher sign up and offer e-tutoring services through Quampus?

Yes. Individual teachers can get the same functionalities and power that a larger organization gets.

Our programs are long duration and our students normally pay through installments. Can we set up installment payment pattern?

Yes, you can set up installment patterns for your long duration priced services.

Can we use Quampus as an extra tool for our classroom students? Do others use Quampus like this also?

Quampus can be used as a supplement to your classroom education. You can upload pre-fabricated content (lectures, videos, study materials in text and other formats) for your students thereby freeing your teaching resources to do more important and creative activities. Activities like assignment submissions and checking, forum discussions, on-line tests etc can be done through Quampus. Also you can view various analytical reports on learner performance.

This will reduce your cost of managing classroom resources and free up your best teachers to handle more students.

There are Knowledge Partners on Quampus who are using Quampus like this for their classroom learners and deriving maximum benefits.


Our learners are from companies to whom we give a consolidated bill after we conduct our training services. How will all the learners enroll without making payment in our priced learning services?

Generate enrollment keys for your enterprise customers who will distribute these to their employees. Employees will use the keys to enroll obviating the need for making a payment at the time of enrollment.

Alternatively, get a list of email ids of prospective learners and enroll them in bulk by using appropriate admin tools provided in Quampus. Bill your enterprise customers separately.


Can we publish different training courses for different categories of people - based on functional roles and/or level in the organization?

Yes, you can specify attributes to users in internal user directory and mention these attributes while publishing learning services. This way, access permissions will automatically be set between specific courses and their intended users. Permitted users will have to enroll in these courses to get access though.

Does Quampus have mechanism for self paced e-learning delivery?

Yes, program manager can set up appropriate learning plan to permit self-paced e-learning delivery. However, each learning service will have a specific duration and unless the enrollment is extended by the program manager, the learner will have to complete all activities within the specified period.

We are a multi location company and have multiple training managers. Can there be division of work done amongst them so that each handles a specific kind of training?

Yes, Quampus has multiple admin roles which can be assigned to different users and also multiple users can be assigned to any particular admin role.

Do we get comprehensive reports about our employees' learning progress?

Yes. You will have to access all reports through your User Id.

How do we conduct examinations? Does Quampus offer a solution?

Quampus does not conduct examinations by providing supervised conditions like examination halls and invigilators. However, you can create supervised examination conditions and use Quampus to conduct examinations by utilizing the online test features of Quampus.

We have study centers spread out across a large geography. How do our study centers get benefited if we start using Quampus?

Your study centers are primarily contact points for students. By using Quampus you can uniformly deliver the same standard of learning content to everybody and ensure each student gets the attention of the best of teaching resources from the headquarters. In case your local teaching resources are of very good quality, they can assist students from other locations because Quampus makes the geographical distance irrelevant. Since all these can enhance your service delivery quality, you can get more students attracted to you.

How will you train our teachers/professors in using Quampus assuming that we implement Quampus?

We have extensive online helps which can be used by your admin users (including faculty members) to self-train themselves. Apart from this, we do conduct one free training for all Professional Plan Knowledge Partners (Learning Providers) – either in our training center or through remote mechanism. Subsequent trainings, if required, can be conducted on chargeable basis.

Can Quampus automatically detect which of the learners need attention from the faculty members?

Yes, but you need to provide rules of identification of such learners.

Does Quampus have methodologies to generate score card for each learner based on the assessment and assignment result?

Yes, Quampus has score card generation mechanism which can consolidate learner performance in various tasks as per chosen rules and weights associated with each performance parameter. The final score can be moderated by admin before they are interpreted through a grade computation rule for final grade computation. The final certification engine, if used, can take the grade card for certification purpose.

If a learner fails getting certification because of poor results in assessments, can he/she re-enroll?

Yes, you need to switch on re-enrollment setting in the service to enable the learner to re-enroll by using the existing User Id.

We have technical staff having expertise in building and operating a LMS (Learning Management System). In what way Quampus will offer a superior solution to our learning delivery needs?

If your technical staff has capability to develop software application and manage it through its entire life cycle then you may think of obtaining or developing a LMS and building all associated software around it. Quampus SaaS mode is useful only when you want a ready-made, configurable, always available and maintenance free e-learning service delivery and monetization platform (a Cloud Campus) without the hassles of building your own software application, server management, hosting, continuous upgradation, maintenance etc. The state-of-the-art learning delivery features available in Quampus which get continuously upgraded provide your learners the most effective learning environment all the time leaving your administrators and faculty members to have ample time to develop or acquire the best pedagogical resources. Quampus Server License mode is cost effective for large organizations having a steady base of at least 5000 learners per month, but will need application installation and server management activities.

How much investment do we have to make if we decide to use Quampus?

First of all, there is no capital investment required if you decide to use Quampus in SaaS mode. In SaaS mode, Quampus charges are of 3 types. Membership and Renewal charges are towards taking or renewing a Professional Plan Knowledge Partner account. Additional Storage Charges are towards enablement of more storage beyond complementary limit. Usage Charges are towards learner enrollments, which is a variable charge based on the number and duration of enrollments in priced and internal courses. We do not charge you any usage charges at all if learners enroll in your free courses. For details about tariff plans, please visit the tariff and plan page of our web site.

We are just starting business, and have a small number of learners. Is Quampus a financially viable option for us?

Quampus does not impose a restriction on either minimum or maximum number of learners. Quampus usage charges levied on you (only for Professional Knowledge Partners) are directly proportional to the number of learners. In fact, if you are starting your e-learning business (for external customers) or e-learning delivery for internal learners, employees etc no other platform will give you the financial freedom that Quampus offers.

What will be the cost of content development? Is that not a technical activity? We are education institution after all and are not experts in technology.

Content development effort need to be evaluated on a case-to-case basis and then only an estimate of the cost can be done. Many kinds of content development can be done by teachers, trainers themselves with a little bit of training in usage of appropriate content authoring tools. We conduct regular training programs on usage of such tools for the advantage of our customers. Services of programmers are needed only in case of high-animation oriented content.

What is so unique about ‘e-learning’ using Quampus?

Quampus is a comprehensive end-to-end e-learning solution unlike many others that are piece-meal quick-fix solutions. We are for the long term.

Secondly, Quampus is available through SaaS (Software as a Service) mode as well as the Server License mode. In SaaS mode, the customers do not have to install the application in their servers eliminating the need of hosting the application, constant monitoring and upgradation. For very large customers having a steady flow of learners in large numbers (>5000 per month) we recommend the Server License mode. In this mode, the Learning Provider installs the Quampus server application in the cloud account (currently Microsoft Azure) and manages the cloud account. Customer can outsource the cloud account management to Quampus also.

Thirdly, In SaaS mode, Quampus is available on a pay-as-you-go model in which you do not have to commit for a level of usage for a given period in advance. Rather, Quampus computes the actual usage and bills you after the usage period.


How does it really work?

You set up your account on Quampus by signing up as a Knowledge Partner and get all administrative controls. You can then do everything that you need to do for creating, managing and delivering e-learning programs from your desktop/laptop through internet. It is that simple. Your customers or learners can access your programs through internet by following processes or policies set up by you. If you are conducting priced programs, you can collect fees using Quampus gateway or your own gateway.

Can we link Quampus to our web site for our learners to get a seamless access?

Yes. For this you need to enable the Private Access feature in Quampus and set the web site name and return page name. Then, use the course list link and login link in your web site to allow your learners o enroll and access your learning services. You can also paste links for specific courses (available in the course page) in this manner. This service is available free of cost. This will help your customers access Quampus through your web site by filtering out other learning providers. In addition, you also get personalization tools so that you can give a seamless look and feel to your end users.

What LMS features does Quampus have?

Quampus LMS has almost all imaginable features that you may require and compares at par or better than the best LMS that you find anywhere. Please visit the appropriate pages in our web site or in this document to get a comprehensive list of the learning delivery and management features.

Does Quampus have Virtual Classroom functionality?

Quampus links to virtual classroom facility through 3rd party resources. If you have an account with any of the net meeting providers (Webex, Adobe Connect etc), schedule the session and add the link to an event created through Quampus.

Is Quampus really different from any LMS like Moodle?

Any e-learning platform has to have an LMS as the learning delivery engine. One can create a comprehensive platform by acquiring an LMS like Moodle and building myriad of business functionalities around it to handle a comprehensive set of requirements. Then, it needs to be hosted and managed regularly. Softwares, unless upgraded continuously, lose their relevance very quickly; hence continuous upgradation is a must. If you decide to use Quampus then you get a complete solution to address all your needs and not just an isolated component and without the hassles of maintaining and upgrading the software on a continuous basis.

We would like to use net meetings also, not as a part of the training delivery but for meeting purpose only. Can we use Quampus for that also?

No, currently we link to 3rd party net meeting solutions to provide virtual classroom functionalities. So, for net meeting purpose, we advise you to sign up with net meeting solution providers separately.

Does Quampus offer any single sign on feature? We want our employees to get authenticated in our internal system and then access all learning services without getting authenticated by Quampus again?

This feature will be available in future version.

Is Quampus an ERP solution? Can we just use Quampus to keep track of student attendance, fee collection, examination marks etc?

Yes.

Can we do differential pricing for our members and non-members or even for different categories of members?

Quampus is not an ERP solution. Quampus does not have ERP features like inventory management, payroll management, procurement management etc. Also we do not provide physical resource management features currently. Future versions will provide physical resource management features as well as features to manage your off-line learning delivery activities.

We have purchased digital equipment like white boards, projection systems, smart boards and even digitized contents. Will Quampus not be an unnecessary expenditure for us?

Quampus is a learning platform and does not compete against any physical gadget. Quampus actually complements all the digital learning gadgets that you have purchased or are planning to purchase. In fact Quampus enhances the usability of these tools and the digital content that you have or are planning to have. Quampus is an enterprise software application which makes anytime and anywhere learning delivery possible 24*7*365.

In what form, shape and format do we need to convert our course material to start e-learning on Quampus? What if, all our courseware is on paper?

Quampus is content agnostic i.e. it can accept any/most types of e-content or e-learning content. In addition to accepting pdf, swf, doc, xls, ppt, docx, xlsx, pptx, avi, wav, jpg, flv, mp3, mp4, html Quampus also accepts packaged contents created through Authoring Tools like Articulate, Captivate, and Camtasia etc and contents conforming to SCORM standard. If your contents are not in these formats, you need to convert them. Conversion is not difficult. You can contact your local IT service providers for the same or you can contact us for all your content related work. We can train your people to create in-house contents or we can take up content development as an outsourced activity at reasonable rates.

Can you help us prepare our content?

Yes. We have a content development group which helps our customers in preparing SCORM compliant as well as non-SCORM compliant e-learning content. This service is competitively priced.

We would like the contents created by our own faculty members to be used by our students as we believe that we have some of the best teachers. How can you help?

Yes.

Can we do differential pricing for our members and non-members or even for different categories of members?

In fact Quampus does not give any course content at all, you have to either use your own content or get them from a third party. We at Quampus can train your faculty team and technical team to produce your own e-content in-house. They will be not only save you significant amount of money for you but will be more manageable for any modification in future. Please remember course contents are not static material any longer in this jet-set world. They need to be constantly improved and modified to keep you ahead of competition.

We want to develop new training content. Can you take up content development activities also?

Yes we can.

How secure is our content from being copied by our competitors or even our learners?

Your content is absolutely safe and secure on our platform. No one other than your learners and admin persons authorized by you will have access to your content. We have made all efforts to ensure that your content is not downloadable by your students unless you allow it. But, please remember, certain types of contents can be downloaded by specialized softwares installed on learner’s computers irrespective of whether you make them downloadable or not. Also all document contents will have to be necessarily downloaded to the learner’s computer before they can be opened by the appropriate client application. In case of pdf files, Quampus does provide a conversion feature (to be chosen while uploading) to prevent copying and printing of the document. You may decide to avoid using these kinds of contents unless they are absolutely required. With all these mechanisms in place, you can have the peace of mind that your investment in content and intellectual property is completely free of piracy and unauthorized usage.

Do you store the content encrypted?

We don’t encrypt the content for performance reasons. But, all access to content is gated through encrypted keys and accessors, limiting operation and development employees’ access to your content.

Do you store credit card information?

No. We follow PCI-DSS compliance by sending and receiving encrypted data to and from financial institutions that provide processing service.

What is the security of our content? As we understand all the content will reside on Quampus servers, are they safe with you? We would prefer to keep them on our servers.

Your content is absolutely secured under Quampus. We follow extremely stringent protocols and processes to store and allow your authorized personnel to access your content. It is like storing your valuables in a bank locker. Like the bank locker is more secured than your own locker inside your home, your content in Quampus is more secured than in your own servers. Besides this, content access by learners is optimized when they are in Quampus than in your servers thereby improving reliability.

Do you sell our content that we upload on Quampus platform?

No. Your content and your other services remain your property even though you use Quampus to deliver them. We are neither owners of your intellectual property nor do we sell your intellectual property. In fact Quampus sells only Quampus service to people like you. As a corollary to this, you must also take care of the copyright issues for the content that you upload on Quampus. If the content that you upload violate anybody else’ copyright, only you and not Quampus is responsible for this violation.

Can we get a free trial without any commercial commitment?

Yes. Please create an account in Quampus and do a Partner Sign Up for Trial Account. You will get free 30 day permission to test run Quampus. The trial account will have limited feature availability but will give you a feel of what you are going to get in the full version.

Do we have to pay in advance for using Quampus? Ours is a large organization and we normally pay after getting an invoice from our service providers?

Normally, after you sign up as a Knowledge Partner, you need to recharge your Quampus account for availing any service in Quampus. If your account does not have sufficient credit balance, participant enrollments and other service deliveries will fail. However, we do set credit limits for large organizations which will allow them to avail Quampus services up to the credit limit without making advance payments. In both situations, you will receive monthly Quampus Account Statement summarizing your account credits, service debits and amount payable. Contact us to get further information and help on this.

Can we do differential pricing for our members and non-members or even for different categories of members?

Yes.

We have franchisees and resellers who sell our courses for us. Can we offer discounts to them to sell our courses?

You can generate Enrollment Keys for them and bill these at whatever price you want. They will in turn sell these keys to learners who can enroll in your courses without making any payments to you.

How does the system perform when large number of students accesses the application?

We have architected the application to scale dynamically without impacting current performance. We have content streaming servers that adapt to variable bandwidth for a uniform experience. However, if you experience slowness, first place for you to look at the internet connection speed.

Is the Data/Content backed up?

Yes, our cloud service provider has elaborate scheme for providing high level of fault tolerance.

What is your SLA for availability?

We strive to provide 24x7 availability of our service. If there is any maintenance or service upgrade need, we publish the out-of-service period well in advance, so as to have minimal impact to your business.

How do you provide support in case we need help?

You can use 'Help' links for feature related help. You can raise a customer care query through the ‘Customer Care’ link. We normally respond within 24 hours. We provide unlimited web based support.

How do our participants/customers contact us in case they want some issues resolved by us?

They can use ‘Help’ features. They can raise customer care query through ‘Customer Care’ link. These queries should then be answered by you or your authorized persons. In case, the customer care query is technical and related to Quampus platform, we will answer them to your customers. We provide unlimited web based support.

 

For the inquisitive mind demanding more information

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We are software technologists and education domain experts.

Our core purpose is to be an innovative, end-to-end service platform for all kinds of online learning services to a global network of learning providers, learners and all other stakeholders.

 
Get in touch with us
 Ecollabs Infomix Pvt. Ltd.
INDIA USA
  JSSATE - STEP
C-20/1 Sector - 62
Noida-201309
  737, Olive Way,
Seattle, WA-98101
+91 120 658 0803
+91 9811122203
+1 425 444 7239
info@quampus.com